Returns

Returns

Support Contact:

FRAMOS GmbH
Technical Support:
support@framos.com  
Tel.: +49.89.710667-58

Return of products

If you should have experienced problems with one of your products, your local sales representative is happy to receive your call. Alternatively you are welcome to contact our Technical Support Team directly:

+498971066758 or support@framos.eu

Returns

We will always try to resolve issues together with you, our valued customer.

Should however a return of a product become necessary, please follow the subsequent steps in order to ensure your problem is solved as quickly as possible:

1. You will receive a case-specific RMA-Number and a Returns Form.
2. Please send the item along with the completed Returns Form to our Technical Support. The address can be found on the form.
3. After receiving your product, we will thoroughly investigate the causes for the problems experienced by you.
4. Through the entire processing, we will keep you informed about the progress and discuss major actions with you.

General information:
If the investigations cannot be performed directly by our Technical Support team, the item may be returned to the manufacturer. This may cause a delay in the processing and solving of your case. However, we constantly strive to identify the technically and commercially ideal solution for you.

Legal information:
Please note that this service offering of FRAMOS does not constitute any acceptance of claims from warranty or product liability.