Return of Products

In case of problems with our products, our Technical Support will help you with pleasure

If you should have problems with one of your products, our Technical Support will be happy to help. You can reach us at: +49.89.710667-58 or

Have you already returned a product and want information about the RMA status? We can help you at +49.89.710667-64 or at Please have your RMA number.

If any problems occur with your sensor solutions, your camera or frame grabbers, it is our endeavor to find a solution. Our Technical Support  has many years of expertise and will work with you to solve any n technical problems. Whether configuration support, repair or return, we will work together with you.

However, should a return of a product become necessary, the next steps are as follows:

General information

If the investigations cannot be performed directly by our Technical Support team, the item may be returned to the manufacturer. This may cause a delay in the processing and solving of your case. However, we constantly strive to identify the technically and commercially ideal solution for you.

Legal information

Please note that this service offering of FRAMOS does not constitute any acceptance of claims from warranty or product liability.