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Expert Imaging Support From Sensors to Systems

Customer Support

Get expert help with your imaging components, system integration, and product setup.

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Technical guidance and hands-on support for your vision systems – every step of the way.

How We Can Help

We provide technical support across the full imaging development cycle, including:

camera module open source

Sensor & Component Guidance

Helping you select the optimal image sensor, lens, and platform combination for your use case.

Embedded System Integration

Support for camera modules, processors, and interface components across NVIDIA Jetson, NXP, and custom environments.

Firmware, SDK & Driver Assistance

Help with installing and configuring FRAMOS-provided software packages, tools, and firmware updates.

Image Quality & System Evaluation

Troubleshooting and optimization based on EMVA1288/ISO-compliant lab testing and benchmarking.

Customization & Prototyping

Support that connects directly to our engineering services team—offering product-specific adaptations and fast development from prototype to production.

REACH OUT TO CUSTOMER SUPPORT

You can reach us at support@framos.com or reach us at +49 89 710667-58. We aim to respond to all requests within 1–2 business days, depending on the complexity of your issue.

Need to Return a Product?

Visit our Returns & RMA Page for detailed instructions on the process and required forms.

View Returns