GENERAL INFORMATION ABOUT COOKIES
Cookies are small files that the web browser stores on a computer, mobile device or some other device with which the user visited an web site. It stores them on the “order” of that web site, for its further needs. These needs can be different and depend on the purpose of cookies, so for example cookies can collect information about the language the visitor has chosen to display pages at multilingual sites, the sequence of visited pages so that the user can return to the pages in the same sequence, a list of items that the user has inserted into the basket in the online store, up to, for example, the user’s IP address, the user’s username and password, the user’s e-mail address, the user’s geolocation, whether he is using a computer or a mobile device, which pages of an Internet site he visited, and more.
1.2 TYPES OF COOKIES ACCORDING TO DURATION
According to their duration, cookies can be:
- Persistent cookies (saved) – these are cookies that remain on the computer or device used to visit the Internet site after closing the web browser. With them, web sites store data, such as login name and password, language settings or cookie settings, so that the user does not have to re-enter them on each subsequent visit. Persistent cookies can remain on the computer or device used to visit an Internet site for days, months, or even years.
- Session cookies – these are cookies that are removed from the computer or device used to visit the web site after closing the web browser. With them, web sites store temporary data, such as, for example, the last few pages that the user opened on the web site he is visiting or the items in the shopping cart if he is on an Internet site that specializes in Internet sales.
1.3 TYPES OF COOKIES BY SOURCE
According to the source, cookies can be:
- First party cookies – these are cookies that are stored by the original web site that the user primarily visits, for example, an Internet store if he buys on the Internet.
- Third party cookies – these are cookies stored by other Internet sites or web services, which are parts of the primary web site that the user primarily visits. They are usually used by other web sites to monitor the habits of users on the primary web site, or they can be used by an Internet service for quality provision of that service (e.g., an Internet site uses a so-called Web Chat Internet service to interact with the user, which stores an identification number for its purposes user so that the service knows to whom to forward which message).
1.4 TYPES OF COOKIES ACCORDING TO FUNCTION
According to the function, there are several types of cookies, and the most common are:
- Technical/necessary cookies – these are cookies that are necessary for the very functionality of the web site as well as its basic functioning purposes, such as the identifier of the session of the user’s current visit to the Internet site or the contents of the basket that the user “filled” when purchasing products via the Internet store .
- Functional cookies – these are cookies that enable the website to provide improved functionality and personalization, such as remembering the language in which the content of the website’s pages is displayed.
- Statistical cookies – these are cookies that collect information about how users visit the Internet site and the web pages of that site. In principle, data is collected in an aggregated form without identifying the user himself.
- Marketing cookies – these are cookies that collect information about the habits and behavior of users on the Internet in order to publish personalized ads.
1.5 COOKIES FOR WHICH CONSENT IS NOT REQUIRED
Directive 2009/136/EC and the Electronic Communications Act stipulate that no consent is required for cookies that are technically necessary for communication between the user’s terminal equipment and the Internet site they visit or for the provision of services on the Internet site at the user’s request.
In principle, cookies that do not require consent belong to one of the following groups of cookies:
- The so-called “User input” cookies – these are first-party session cookies that are usually used, for example, to track the user’s input when filling out online forms on several Internet pages or products/items selected by the user when clicking on the “Add to my cart” button when shopping on the Internet, choosing the language in which the website’s pages will be displayed, etc.,
- 2. Authentication cookies – these are usually session cookies that are used to identify the user after logging in, for example, to an Internet banking site. These cookies are necessary to enable users to access authorized content in, such as viewing their account balance, transactions, etc., without requiring authorization for each of the authorized options,
- Security cookies aimed at the user – these are usually permanent cookies with a limited duration after the session expires, which are used, for example, to detect repeated failed login attempts on the Internet or other similar mechanisms designed to protect the login system from abuse,
- Multimedia player session cookies – these are usually session cookies that are used to store technical data necessary for playing video or audio content, such as image quality, network connection speed and buffer parameters,
- Load balancing session cookies – these are session cookies that allow, depending on the load of the individual Internet server on which the contents of the Internet site visited by the user are stored, the communication to be redirected to a less loaded server,
- Social plug-in content sharing cookies – these are session cookies that allow users to be actively logged in to a social network when visiting an Internet site. site via a plug-in for that social network to share the content of the Internet site with their friends on the social network.
2. INFORMATION ABOUT COOKIES USED BY THIS WEBSITE
2.1. COOKIES USED ON THIS SITE
The user can visit this website without using non-essential cookies.
The user is introduced to cookies immediately upon arrival, and offers the possibility of accepting or managing them.
If the user does not want the computer to recognize him during a visit, he can set the computer not to save cookies on the hard drive by selecting the “Do not accept cookies” option in the browser settings.
The website www.framos.com uses the following cookies:
- Essential website cookies
- Google Tag Manager
- Google Analytics
- Google ReChapta
This is anonymous data through which we cannot identify the site visitor. We use such information for the purpose of providing a better user experience, for the proper operation of the site, and collect statistical data to learn more about the audience that visits these sites (approximate location/geographical area of visitors).
2.2 COOKIE MANAGEMENT
- Cookie policies
- Privacy policies
By using the site without changing the settings that would deny consent to the storage of all cookies, the use and storage of cookies on the computer is accepted. If the user does not agree to the storage of cookies, their storage will be disabled, and the user will still be able to browse this website, with the fact that certain options will not be available in their full content.
By using cookies, you can manage the adjustment of your browser settings, so that you can control or configure them in your Internet browser.
Some browsers allow you to browse the Internet in “anonymous” mode, limiting the amount of data placed on your computer and automatically deleting persistent cookies placed on your computer or mobile device when you end your browsing session. There are also many third-party applications that you can add to your browser to block or manage cookies. You can also delete cookies that were previously placed in your browser by selecting the option to delete browsing history and turning on the option to delete cookies. You can find more detailed information about cookies and adjusting your browser settings at the following links:
2.3 THIRD PARTY COOKIES
During the stay on this page, several external services store limited cookies on the visitor’s computer. These cookies are not set by this website, but some of them are used for the normal functioning of certain site features that make it easier for users to access and share content.
We currently enable:
- Social networks – in order to be able to share the content of this page on social networks, Facebook and Google+ will store cookies on your computer.
- Traffic measurement – we use the Google Analytics service to measure site traffic.
- Links to third-party sites – when you follow a link to any third-party website, please note that those sites have their own privacy policies and cookie management policies for which we are not responsible or liable. Please check such policies before using that website.
Information about Google-analytics.com cookies
This website uses Google Analytics, an internet analysis service of Google Ireland Ltd. (“Google”). We use Google Analytics to analyze and regularly improve the use of this website. Using the obtained statistics, we can improve our website and make it more interesting for our users.
Google Analytics uses a specific form of cookie that is stored on the user’s computer and enables the analysis of the use of our website. The cookies that Google Analytics sets for measurement are first-party cookies, which means that the cookie values for respondents will be different for each customer (that is, there is no unique Google Analytics cookie ID that is used on all websites that use Google Analytics). The information about the use of this website generated by the cookie is usually sent to a Google server in the USA and stored there. We would like to point out that Google Analytics has been extended on this website to include the code “gat._anonymizeIp ();” to ensure anonymous recording of IP addresses (so-called IP masking). Due to the anonymization of the IP address on this website, Google will shorten the user’s IP address. In the configuration of Google Analytics, we have ensured that Google receives this data as a processor and is not allowed to use this data for its own purposes.
The IP address transmitted by your browser in the context of the Google Analytics service is not combined with other Google data.
If you want to prevent the mentioned service from storing cookies on your computer, you can block them by turning them off on this page or by downloading and installing the Google Analytics Opt-out browser add-on.
- Type: Third party from Google Inc.
- Purpose: Google Analytics sets cookies to enable us to monitor the use of pages and services on our website
- What data is retained: Visit duration, page views, wider location, browser used, entry path, number of visits
- Link to personal data? No
- Type of cookie? Permanently
- Third party cookies? Yes, Google Inc.
Information about Google Tag Manager (GTM) cookie
Information about Google ReChapta cookie
This website uses Google ReChapta, an internet analysis service of Google Ireland Ltd. (“Google”).
Google reCAPTCHA collects personal user data to determine whether the actions on our website are made by people.
Due to the integration of reCAPTCHA, your data will be transferred to the Google server. If you want to prevent any data about you and your behaviour to be transmitted to Google, you must fully log out of Google and delete all Google cookies before visiting our website or use the reCAPTCHA software.
This processing is carried out in accordance with Art. 6 para. 1 letter a GDPR on the basis of your consent for the purpose of statistical analysis of user behavior for optimization and marketing purposes.
- Type: Third party from Google Inc.
- Purpose: internet analysis to determine whether the actions on web site are made by people
- What data is retained: amounts of mouse clicks at web site, preferred language of web site
- Link to personal data: No
- Third Party cookie? Yes, Google Inc.
Information about Hotjar cookie
Our website uses the web analysis service Hotjar of Hotjar Ltd. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe).
This tool allows to track movements on the website and also allows to get feedback directly from users of the website. Most importantly, Hotjar’s services can improve the functionality of the Hotjar-based website by making it more user-friendly, more valuable and easier for end users to use.
Areas of the websites where personal information about visitor or third parties is displayed are automatically hidden by Hotjar and therefore cannot be traced at any time. In order to exclude the possibility of direct personal references, IP addresses are only stored and processed anonymously. However, Hotjar uses various third-party services such as Google Analytics and Optimizely. It may therefore be the case that these services collect data that are transmitted by your browser as part of web page requests. These would be, for example, cookies or your IP address. In these exceptional cases, this processing is carried out in accordance with Art. 6 para. 1 letter a GDPR on the basis of your consent for the purpose of statistical analysis of user behavior for optimization and marketing purposes.
- Type: Third Party from Hotjar Ltd.
- Purpose: track movements on the web site
- What data is retained: tracking how far users scroll and which buttons users click, and how often, mouse history, screen size of the device, geographic location (country only), preferred language of web site
- Link to personal data: No
- Third Party Cookie: Yes, Hotjar Ltd.
Information about Tawk.to chat cookie
On our website we use the provider Tawk.to for a live chat by the US company tawk.to Inc.187 East Warm Springs Rd, SB298, Las Vegas, NV, 89119.
Through Tawk.io, messages and data received via live chat are processed and documented. Chat serves the purpose of direct, real-time communication (known as live chat) with visitors on our own website.
- Type: Third Party Tawk.to Inc
- Purpose: provide live chat
- What data is retained: IP address at the time of the chat, country of origin, other personal information, depending on the information provided (e.g. email address, phone number).
- Link to personal data: No
- Third Party Cookie: Yes, Tawk.to Inc
Information about Pardot cookie
Our web site use service provider Pardot provided by Salesforce. Com, Inc., Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA
The service provider uses the information from the newsletter registration to send and statistically evaluate the newsletters on our behalf. For the evaluation, the sent e-mails contain so-called web beacons or tracking pixels, which are single-pixel image files that are stored on our website. This makes it possible to determine whether a newsletter message has been opened and which links, if any, have been clicked on. With the help of so-called conversion tracking, it can also be analyzed whether a predefined action (e.g. purchase of a product on our website) has taken place after clicking on the link in the newsletter. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type and operating system). The data is collected exclusively pseudonymously and is not linked to your other personal data, a direct personal reference is excluded. This data is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients.
If visitor wish to object to the data analysis for statistical evaluation purposes, visitor must unsubscribe from the newsletter.
- Type: Salesforce. com Inc
- Purpose: statistically evaluation of the newsletters
- What data is retained: technical information is collected (e.g. time of retrieval, IP address, browser type and operating system).
- Link to personal data: No
- Third Party Cookie: Yes, Salesforce.come Inc.
2.4. ADDITIONS AND CHANGES
We regularly review this policy, and it may be supplemented and/or changed, so please check the content more often.
Last revision: September 2022.